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White Papers

Welcome to this section of our site in which you can download copies of white papers that we have written or others have allowed us to share.  A white paper is a report or guide helping readers to understand an issue, solve a problem, or make a decision.



The papers contain the thoughts and opinions of a company or individual and we do not claim or imply that what is written should be considered as advice given.

Click on the image to open each paper.


Click To Open The White Paper

The Strategic Value of an Effective Claims Strategy

A review of how resource planning adds value to a claims centre and how to avoid the common obstacles to a successful implementation. Written in conjunction with Red Owl in support of the claims conference ran by The Insurance Network in March 2014.

Click to open the white paper


Understanding Customer Demand in the Back Office

A summary of how customer demand is understood in the back office, or more importantly what stops us from understanding it better.