SELECT PLANNING
Engage your people:
Flexible deployment and time-off options
Managing time for their learning & development and wellbeing
Consistent, appropriate workloads for people
Connect Your Business
End to end planning
Removing operational silos
Meaningful long term strategic planning
Reinvigorate Your Performance:
Understanding capacity
Optimising resource and budgets
Efficiency of customer service delivery
Effective delivery of change project benefits
Transform customer's experience
Understand your customer demand
Skilled people, available when customers need them
Tactical playbooks to respond to peaks and troughs
Consistent customer service delivery
Our Team
With over 20 years of experience as resource planners and customer service champions Keith and Adrian are amongst the leading resource planning consultants in the United Kingdom. Specialising in identifying a company’s resourcing weak points and turning them into its main strengths.
Keith Stapleton
Call: 07884 559303
Having led and worked within Resource Planning for over 20 years my expertise has been built through my experiences across a wide sector of organisations including retail, emergency services, utilities, insurance, sales, customer service and claims in both public and private sectors.
Adrian Hawes
Call: 07814 093420
After working in operational and leadership roles in front and back office I successfully led operational support teams covering resource planning, scheduling, real-time, MI & performance insight, telephony and major business transformation – across sales, servicing and claims environments.
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