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Our Valued Clients

Since 2013 we have been fortunate to work with some of the best clients around and would love for you to become one of them. Our expertise covers many fields, so we are ready to help develop and grow your business.

 

From ideas to execution, check out our client list below and get in touch to see how we can help you.

Covid Vaccination Roll Out 

Designed and implemented highly agile demand forecasting, capacity and budget planning, and performance analysis for the national 119 contact centre to support vaccination roll-out and domestic and international vaccine pass requirements.

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Maximised the Value of a Planning Function 

Reviewed what an existing planning function did and how that information was shared and used. Established or increased its impact and value to the organisation.

Demand Forecasting, Workload and Staffing 

Increased the accuracy, quality and impact of resource planning through introduction of new demand forecast 
methods, work understanding and workload calculation. D
elivered by implementing capacity planning providing strategic insight.

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Deployment of People to Match Demand 

Reviewed the effectiveness of existing schedules, confirming if change is required. Designed new or changes to schedules, demonstrating their benefit to staff and the organisation. 
Introduced to staff and Unions and overseen their implementation.

Tactical Planning & Service Delivery In Real Time

Increased the impact of resource planning through improving the delivery of customer service once the schedules have been shared. Establishing due governance, reporting and contingency plans that provide consistency as well as the best outcome possible.

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Insight, Learning & Continuous Improvement 

Understood the effectiveness of the resource planning and identified and implemented improvements to how it was shared and to whom. Established better ways to share information, means to discuss its impact and agree action plans as a result, thus adding value to the planning.

Other Support 

Occasionally we have been approached for bespoke support, these customers have received help with candidate interviewsindustry awards judging, corporate work bids and website content review.

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