Keith StapletonApr 263 minResource Planning Top Tips … Some MoreHere we go again, Resource Planning tips 4 & 5 that you can do right now, no budget, no changes to tech or sign off from others. If...
Keith StapletonMar 212 minDoes the “Contact Centre Industry” Exist?How you view something is dependent on your perspective of it, from within things appear very different to from outside of them. When I...
Keith StapletonDec 4, 20233 minThe quiet quitting assumption (the one we should have used)Like many things in life, when a new title is given to an existing situation it heightens its importance in people’s eyes. On this...